1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
13
Providers ranked
After min-sites filter
5,702
Sites in sample
Combined across all items
0.05
Best CLS (p75)
Help Scout Beacon
The State of Web Vitals · October 2026 · 212,308 crawled sites · all devices field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by CLS at p75, fastest first
| # | Provider | CLS p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | Help Scout Beacon | 0.05 | 88.9% | 54 | |
| 2 | Gorgias | 0.06 | 87.8% | 238 | |
| 3 | Zendesk Chat | 0.06 | 83.7% | 779 | |
| 4 | Crisp | 0.06 | 84.6% | 286 | |
| 5 | Smartsupp | 0.07 | 83.3% | 303 | |
| 6 | Tidio | 0.07 | 83.6% | 472 | |
| 7 | Chatwoot | 0.08 | 79.4% | 72 | |
| 8 | Re:amaze | 0.08 | 80.3% | 149 | |
| 9 | HubSpot Chat | 0.08 | 79.4% | 1,552 | |
| 10 | Intercom | 0.09 | 79.9% | 221 | |
| 11 | Tawk.to | 0.09 | 77.2% | 1,111 | |
| 12 | Freshchat | 0.13 | 72.7% | 89 | |
| 13 | LiveChat | 0.14 | 66.2% | 376 |
The State of Web Vitals · October 2026 · 212,308 crawled sites · all devices field datacorewebvitals.io/state-of-cwv
3
Passing CLS per provider which group passes the CLS most often
ProviderSitesPassing CLSp75
Drift 0% 17 0.01
Help Scout Beacon 0% 54 0.05
Gorgias 0.1% 238 0.06
LiveAgent 0% 30 0.07
Crisp 0.1% 286 0.06
Zendesk Chat 0.4% 779 0.06
Tidio 0.2% 472 0.07
Smartsupp 0.1% 303 0.07
Re:amaze 0.1% 149 0.08
Intercom 0.1% 221 0.09
HubSpot Chat 0.7% 1,552 0.08
Chatwoot 0% 72 0.08
Olark 0% 47 0.08
tawk.to 0.5% 1,111 0.09
Front Chat 0% 13 0.10
Freshchat 0% 89 0.13
LiveChat 0.2% 376 0.14
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good CLS (0.1 at p75) · one value per site
88% of Gorgias sites pass CLS. LiveChat trails 22 points behind, leaving 34% of its sites failing. computed
The State of Web Vitals · October 2026 · 212,308 crawled sites · all devices field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
772.4s
96120ms
790.08
711.9s
531.3s
tawk.to 0.5%
762.4s
94138ms
770.09
692.0s
471.5s
Zendesk Chat 0.4%
802.2s
95123ms
840.06
761.8s
571.1s
Tidio 0.2%
712.7s
97123ms
840.07
672.2s
551.6s
LiveChat 0.2%
752.5s
94127ms
660.14
702.0s
501.4s
Smartsupp 0.1%
832.2s
96124ms
830.07
741.8s
411.4s
Crisp 0.1%
712.7s
93130ms
850.06
662.1s
511.4s
Gorgias 0.1%
862.1s
87171ms
880.06
901.4s
90577ms
Intercom 0.1%
722.7s
87161ms
800.09
741.9s
631.1s
Re:amaze 0.1%
931.8s
92129ms
800.08
941.2s
87657ms
Freshchat 0%
772.5s
85157ms
730.13
721.8s
66967ms
Chatwoot 0%
812.3s
97147ms
790.08
811.6s
651.1s
Help Scout Beacon 0%
852.2s
98124ms
890.05
801.7s
73857ms
Olark 0%
832.1s
93131ms
790.08
831.5s
56971ms
LiveAgent 0%
832.2s
100121ms
870.07
771.8s
501.2s
Drift 0%
1001.7s
100104ms
1000.01
941.5s
501.0s
Front Chat 0%
692.6s
92147ms
770.10
542.4s
691.2s
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
Gorgias leads on CLS: 88% of its sites pass. LiveChat trails at 66%. computed
The State of Web Vitals · October 2026 · 212,308 crawled sites · all devices field datacorewebvitals.io/state-of-cwv
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212,308 crawled sites with Chrome field data, representing millions of real page loads. How we measured.