1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
10
Providers ranked
After min-sites filter
2,586
Sites in sample
Combined across all items
0.05
Best CLS (p75)
Gorgias
The State of Web Vitals · Q1 2026 · 94,910 sites · all devices field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by CLS at p75, fastest first
| # | Provider | CLS p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | Gorgias | 0.05 | 89.6% | 115 | |
| 2 | Re:amaze | 0.06 | 85.9% | 73 | |
| 3 | Crisp | 0.06 | 85.7% | 128 | |
| 4 | Tidio | 0.07 | 86.1% | 218 | |
| 5 | Zendesk Chat | 0.07 | 81.9% | 372 | |
| 6 | HubSpot Chat | 0.07 | 81.5% | 742 | |
| 7 | Intercom | 0.08 | 82.0% | 103 | |
| 8 | Smartsupp | 0.08 | 82.4% | 137 | |
| 9 | Tawk.to | 0.09 | 77.4% | 528 | |
| 10 | LiveChat | 0.15 | 69.0% | 170 |
The State of Web Vitals · Q1 2026 · 94,910 sites · all devices field datacorewebvitals.io/state-of-cwv
3
Passing CLS per provider which group passes the CLS most often
ProviderSitesPassing CLSp75
Drift 0% 5 0.03
Olark 0% 24 0.03
Gorgias 0.1% 115 0.05
LiveAgent 0% 17 0.07
Tidio 0.2% 218 0.07
Re:amaze 0.1% 73 0.06
Crisp 0.1% 128 0.06
Help Scout Beacon 0% 28 0.06
Smartsupp 0.1% 137 0.08
Intercom 0.1% 103 0.08
Zendesk Chat 0.4% 372 0.07
HubSpot Chat 0.8% 742 0.07
Chatwoot 0% 27 0.08
tawk.to 0.6% 528 0.09
Freshchat 0% 46 0.13
LiveChat 0.2% 170 0.15
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good CLS (0.1 at p75) · one value per site
90% of Gorgias sites pass CLS. LiveChat trails 21 points behind, leaving 31% of its sites failing. computed
The State of Web Vitals · Q1 2026 · 94,910 sites · all devices field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.8%
812.3s
95119ms
820.07
731.9s
501.3s
tawk.to 0.6%
742.5s
94136ms
770.09
672.1s
461.5s
Zendesk Chat 0.4%
812.2s
94127ms
820.07
771.7s
611.0s
Tidio 0.2%
742.6s
98120ms
860.07
692.1s
571.5s
LiveChat 0.2%
792.3s
92135ms
690.15
731.9s
561.2s
Smartsupp 0.1%
842.2s
97128ms
820.08
741.8s
421.4s
Crisp 0.1%
732.6s
92131ms
860.06
682.1s
521.4s
Gorgias 0.1%
882.0s
88164ms
900.05
941.4s
90613ms
Intercom 0.1%
722.7s
85177ms
820.08
731.8s
571.1s
Re:amaze 0.1%
921.8s
95128ms
860.06
901.2s
86633ms
Freshchat 0%
852.1s
89131ms
720.13
761.7s
76782ms
Help Scout Beacon 0%
932.0s
96128ms
860.06
931.4s
78665ms
Chatwoot 0%
782.3s
96162ms
820.08
821.6s
72854ms
Olark 0%
832.0s
90114ms
920.03
831.6s
52944ms
LiveAgent 0%
882.0s
100116ms
880.07
881.4s
59962ms
Drift 0%
1001.8s
100129ms
1000.03
801.3s
33991ms
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
Gorgias leads on CLS: 90% of its sites pass. LiveChat trails at 69%. computed
The State of Web Vitals · Q1 2026 · 94,910 sites · all devices field datacorewebvitals.io/state-of-cwv
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