1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
13
Providers ranked
After min-sites filter
5,111
Sites in sample
Combined across all items
0.05
Best CLS (p75)
Gorgias
The State of Web Vitals · Q2 2026 · 189,915 sites · all devices field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by CLS at p75, fastest first
| # | Provider | CLS p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | Gorgias | 0.05 | 87.8% | 214 | |
| 2 | Help Scout Beacon | 0.05 | 88.0% | 50 | |
| 3 | Crisp | 0.06 | 84.3% | 254 | |
| 4 | Re:amaze | 0.07 | 81.9% | 132 | |
| 5 | Smartsupp | 0.07 | 83.8% | 279 | |
| 6 | Tidio | 0.07 | 83.5% | 424 | |
| 7 | Zendesk Chat | 0.07 | 83.2% | 700 | |
| 8 | Intercom | 0.08 | 80.9% | 200 | |
| 9 | HubSpot Chat | 0.08 | 79.6% | 1,379 | |
| 10 | Chatwoot | 0.10 | 76.3% | 63 | |
| 11 | Tawk.to | 0.10 | 76.8% | 1,002 | |
| 12 | Freshchat | 0.13 | 73.4% | 80 | |
| 13 | LiveChat | 0.15 | 65.9% | 334 |
The State of Web Vitals · Q2 2026 · 189,915 sites · all devices field datacorewebvitals.io/state-of-cwv
3
Passing CLS per provider which group passes the CLS most often
ProviderSitesPassing CLSp75
Drift 0% 14 0.02
Help Scout Beacon 0% 50 0.05
LiveAgent 0% 25 0.07
Gorgias 0.1% 214 0.05
Crisp 0.1% 254 0.06
Smartsupp 0.1% 279 0.07
Tidio 0.2% 424 0.07
Zendesk Chat 0.4% 700 0.07
Re:amaze 0.1% 132 0.07
Olark 0% 43 0.07
Intercom 0.1% 200 0.08
HubSpot Chat 0.7% 1,379 0.08
tawk.to 0.5% 1,002 0.10
Chatwoot 0% 63 0.10
Front Chat 0% 12 0.10
Freshchat 0% 80 0.13
LiveChat 0.2% 334 0.15
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good CLS (0.1 at p75) · one value per site
88% of Gorgias sites pass CLS. LiveChat trails 22 points behind, leaving 34% of its sites failing. computed
The State of Web Vitals · Q2 2026 · 189,915 sites · all devices field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
782.4s
96119ms
800.08
711.9s
521.3s
Gorgias 0.1%
862.1s
86168ms
880.05
891.4s
89586ms
Tidio 0.2%
702.8s
97122ms
830.07
662.2s
551.6s
tawk.to 0.5%
762.5s
93139ms
770.10
682.0s
471.5s
Crisp 0.1%
732.6s
93128ms
840.06
672.1s
511.4s
Intercom 0.1%
722.7s
87161ms
810.08
731.9s
611.1s
Help Scout Beacon 0%
902.1s
98129ms
880.05
821.6s
75797ms
Front Chat 0%
752.3s
91147ms
750.10
582.0s
75725ms
LiveChat 0.2%
762.5s
94127ms
660.15
711.9s
501.4s
Smartsupp 0.1%
832.2s
96124ms
840.07
741.8s
411.4s
Zendesk Chat 0.4%
792.3s
95123ms
830.07
751.8s
571.1s
Re:amaze 0.1%
941.7s
94124ms
820.07
931.2s
88661ms
Chatwoot 0%
812.3s
96144ms
760.10
811.6s
641.1s
LiveAgent 0%
842.1s
100119ms
880.07
841.4s
561.0s
Olark 0%
842.1s
92130ms
810.07
861.5s
57966ms
Freshchat 0%
782.5s
84155ms
730.13
751.8s
68934ms
Drift 0%
1001.7s
100103ms
1000.02
931.5s
421.0s
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
Gorgias leads on CLS: 88% of its sites pass. LiveChat trails at 66%. computed
The State of Web Vitals · Q2 2026 · 189,915 sites · all devices field datacorewebvitals.io/state-of-cwv
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