1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
13
Providers ranked
After min-sites filter
5,111
Sites in sample
Combined across all items
0.03
Best CLS (p75)
Help Scout Beacon
The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by CLS at p75, fastest first
| # | Provider | CLS p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | Help Scout Beacon | 0.03 | 84.2% | 50 | |
| 2 | Smartsupp | 0.04 | 88.5% | 279 | |
| 3 | Crisp | 0.04 | 86.3% | 254 | |
| 4 | Tidio | 0.04 | 84.6% | 424 | |
| 5 | Gorgias | 0.05 | 88.2% | 214 | |
| 6 | Zendesk Chat | 0.05 | 86.7% | 700 | |
| 7 | HubSpot Chat | 0.06 | 80.9% | 1,379 | |
| 8 | Tawk.to | 0.08 | 79.8% | 1,002 | |
| 9 | Re:amaze | 0.09 | 78.7% | 132 | |
| 10 | Intercom | 0.09 | 80.4% | 200 | |
| 11 | Chatwoot | 0.10 | 75.6% | 63 | |
| 12 | Freshchat | 0.10 | 76.8% | 80 | |
| 13 | LiveChat | 0.18 | 66.9% | 334 |
The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
3
Passing CLS per provider which group passes the CLS most often
ProviderSitesPassing CLSp75
Drift 0% 14 0.02
Olark 0% 43 0.02
Smartsupp 0.1% 279 0.04
Gorgias 0.1% 214 0.05
Zendesk Chat 0.4% 700 0.05
Crisp 0.1% 254 0.04
Tidio 0.2% 424 0.04
Help Scout Beacon 0% 50 0.03
LiveAgent 0% 25 0.04
Front Chat 0% 12 0.02
HubSpot Chat 0.7% 1,379 0.06
Intercom 0.1% 200 0.09
tawk.to 0.5% 1,002 0.08
Re:amaze 0.1% 132 0.09
Freshchat 0% 80 0.10
Chatwoot 0% 63 0.10
LiveChat 0.2% 334 0.18
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good CLS (0.1 at p75) · one value per site
89% of Smartsupp sites pass CLS. LiveChat trails 22 points behind, leaving 33% of its sites failing. computed
The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
732.6s
90154ms
810.06
642.1s
501.4s
Gorgias 0.1%
852.2s
82181ms
880.05
871.5s
88591ms
Tidio 0.2%
682.8s
90147ms
850.04
622.3s
581.6s
tawk.to 0.5%
752.5s
91148ms
800.08
662.1s
451.4s
Crisp 0.1%
752.5s
87158ms
860.04
662.1s
541.2s
Intercom 0.1%
662.8s
76195ms
800.09
642.0s
541.3s
Help Scout Beacon 0%
862.2s
94139ms
840.03
761.7s
701.0s
Front Chat 0%
822.3s
91166ms
820.02
642.1s
82737ms
LiveChat 0.2%
682.7s
88146ms
670.18
622.1s
461.4s
Smartsupp 0.1%
822.2s
92146ms
890.04
711.9s
431.3s
Zendesk Chat 0.4%
782.3s
89147ms
870.05
741.8s
541.1s
Re:amaze 0.1%
921.8s
87151ms
790.09
921.3s
92620ms
Chatwoot 0%
762.4s
93144ms
760.10
821.6s
641.1s
LiveAgent 0%
782.4s
100127ms
830.04
831.7s
571.1s
Olark 0%
822.2s
96153ms
890.02
791.7s
541.1s
Freshchat 0%
782.4s
82186ms
770.10
741.8s
64912ms
Drift 0%
1002.2s
83134ms
1000.02
631.9s
141.5s
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
Smartsupp leads on CLS: 89% of its sites pass. LiveChat trails at 67%. computed
The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
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