1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
13
Providers ranked
After min-sites filter
5,663
Sites in sample
Combined across all items
0.03
Best CLS (p75)
Help Scout Beacon
The State of Web Vitals · October 2026 · 210,902 crawled sites · phone field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by CLS at p75, fastest first
| # | Provider | CLS p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | Help Scout Beacon | 0.03 | 84.6% | 54 | |
| 2 | Tidio | 0.04 | 85.2% | 470 | |
| 3 | Crisp | 0.04 | 86.6% | 284 | |
| 4 | Smartsupp | 0.05 | 86.9% | 303 | |
| 5 | Zendesk Chat | 0.05 | 86.9% | 777 | |
| 6 | Gorgias | 0.06 | 88.4% | 235 | |
| 7 | HubSpot Chat | 0.06 | 80.9% | 1,539 | |
| 8 | Tawk.to | 0.08 | 80.2% | 1,102 | |
| 9 | Re:amaze | 0.09 | 78.6% | 146 | |
| 10 | Intercom | 0.09 | 78.1% | 219 | |
| 11 | Chatwoot | 0.10 | 77.4% | 72 | |
| 12 | Freshchat | 0.12 | 73.7% | 89 | |
| 13 | LiveChat | 0.17 | 68.0% | 373 |
The State of Web Vitals · October 2026 · 210,902 crawled sites · phone field datacorewebvitals.io/state-of-cwv
3
Passing CLS per provider which group passes the CLS most often
ProviderSitesPassing CLSp75
Drift 0% 17 0.00
Gorgias 0.1% 235 0.06
Zendesk Chat 0.4% 777 0.05
Smartsupp 0.1% 303 0.05
Crisp 0.1% 284 0.04
LiveAgent 0% 30 0.03
Tidio 0.2% 470 0.04
Help Scout Beacon 0% 54 0.03
Olark 0% 47 0.07
Front Chat 0% 13 0.02
HubSpot Chat 0.7% 1,539 0.06
tawk.to 0.5% 1,102 0.08
Re:amaze 0.1% 146 0.09
Intercom 0.1% 219 0.09
Chatwoot 0% 72 0.10
Freshchat 0% 89 0.12
LiveChat 0.2% 373 0.17
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good CLS (0.1 at p75) · one value per site
88% of Gorgias sites pass CLS. LiveChat trails 20 points behind, leaving 32% of its sites failing. computed
The State of Web Vitals · October 2026 · 210,902 crawled sites · phone field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
732.6s
90155ms
810.06
632.1s
491.4s
tawk.to 0.5%
762.5s
91147ms
800.08
662.1s
451.4s
Zendesk Chat 0.4%
792.3s
90147ms
870.05
751.8s
561.1s
Tidio 0.2%
692.8s
90147ms
850.04
642.3s
591.6s
LiveChat 0.2%
692.6s
89146ms
680.17
632.1s
461.4s
Smartsupp 0.1%
822.3s
91150ms
870.05
711.9s
441.3s
Crisp 0.1%
732.5s
87165ms
870.04
652.1s
531.3s
Gorgias 0.1%
862.1s
83186ms
880.06
871.4s
89573ms
Intercom 0.1%
652.8s
76196ms
780.09
642.1s
561.3s
Re:amaze 0.1%
901.8s
84152ms
790.09
931.3s
90605ms
Freshchat 0%
762.4s
83184ms
740.12
721.8s
62950ms
Chatwoot 0%
772.4s
94145ms
770.10
831.6s
651.0s
Help Scout Beacon 0%
842.2s
94138ms
850.03
741.8s
681.0s
Olark 0%
812.3s
97151ms
840.07
741.8s
481.3s
LiveAgent 0%
792.4s
100128ms
860.03
751.9s
501.2s
Drift 0%
1002.0s
86125ms
1000.00
731.8s
331.1s
Front Chat 0%
752.4s
92162ms
830.02
582.1s
75843ms
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
Gorgias leads on CLS: 88% of its sites pass. LiveChat trails at 68%. computed
The State of Web Vitals · October 2026 · 210,902 crawled sites · phone field datacorewebvitals.io/state-of-cwv
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