1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
10
Providers ranked
After min-sites filter
2,586
Sites in sample
Combined across all items
119ms
Best INP (p75)
HubSpot Chat
The State of Web Vitals · Q1 2026 · 94,910 sites · all devices field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by INP at p75, fastest first
| # | Provider | INP p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | HubSpot Chat | 119ms | 95.2% | 742 | |
| 2 | Tidio | 120ms | 97.8% | 218 | |
| 3 | Zendesk Chat | 127ms | 94.2% | 372 | |
| 4 | Smartsupp | 128ms | 96.6% | 137 | |
| 5 | Re:amaze | 128ms | 94.9% | 73 | |
| 6 | Crisp | 131ms | 92.0% | 128 | |
| 7 | LiveChat | 135ms | 92.2% | 170 | |
| 8 | Tawk.to | 136ms | 94.0% | 528 | |
| 9 | Gorgias | 164ms | 88.0% | 115 | |
| 10 | Intercom | 177ms | 85.4% | 103 |
The State of Web Vitals · Q1 2026 · 94,910 sites · all devices field datacorewebvitals.io/state-of-cwv
3
Passing INP per provider which group passes the INP most often
ProviderSitesPassing INPp75
LiveAgent 0% 17 116ms
Drift 0% 5 129ms
Tidio 0.2% 218 120ms
Smartsupp 0.1% 137 128ms
Help Scout Beacon 0% 28 128ms
Chatwoot 0% 27 162ms
HubSpot Chat 0.8% 742 119ms
Re:amaze 0.1% 73 128ms
Zendesk Chat 0.4% 372 127ms
tawk.to 0.6% 528 136ms
LiveChat 0.2% 170 135ms
Crisp 0.1% 128 131ms
Olark 0% 24 114ms
Freshchat 0% 46 131ms
Gorgias 0.1% 115 164ms
Intercom 0.1% 103 177ms
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good INP (200ms at p75) · one value per site
98% of Tidio sites pass INP. Intercom trails 13 points behind. computed
The State of Web Vitals · Q1 2026 · 94,910 sites · all devices field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.8%
812.3s
95119ms
820.07
731.9s
501.3s
tawk.to 0.6%
742.5s
94136ms
770.09
672.1s
461.5s
Zendesk Chat 0.4%
812.2s
94127ms
820.07
771.7s
611.0s
Tidio 0.2%
742.6s
98120ms
860.07
692.1s
571.5s
LiveChat 0.2%
792.3s
92135ms
690.15
731.9s
561.2s
Smartsupp 0.1%
842.2s
97128ms
820.08
741.8s
421.4s
Crisp 0.1%
732.6s
92131ms
860.06
682.1s
521.4s
Gorgias 0.1%
882.0s
88164ms
900.05
941.4s
90613ms
Intercom 0.1%
722.7s
85177ms
820.08
731.8s
571.1s
Re:amaze 0.1%
921.8s
95128ms
860.06
901.2s
86633ms
Freshchat 0%
852.1s
89131ms
720.13
761.7s
76782ms
Help Scout Beacon 0%
932.0s
96128ms
860.06
931.4s
78665ms
Chatwoot 0%
782.3s
96162ms
820.08
821.6s
72854ms
Olark 0%
832.0s
90114ms
920.03
831.6s
52944ms
LiveAgent 0%
882.0s
100116ms
880.07
881.4s
59962ms
Drift 0%
1001.8s
100129ms
1000.03
801.3s
33991ms
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
Tidio leads on INP: 98% of its sites pass. Intercom trails at 85%. computed
The State of Web Vitals · Q1 2026 · 94,910 sites · all devices field datacorewebvitals.io/state-of-cwv
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