1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
13
Providers ranked
After min-sites filter
5,663
Sites in sample
Combined across all items
120ms
Best INP (p75)
HubSpot Chat
The State of Web Vitals · October 2026 · 210,902 crawled sites · all devices field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by INP at p75, fastest first
| # | Provider | INP p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | HubSpot Chat | 120ms | 96.0% | 1,539 | |
| 2 | Tidio | 122ms | 96.9% | 470 | |
| 3 | Zendesk Chat | 123ms | 94.7% | 777 | |
| 4 | Smartsupp | 124ms | 95.9% | 303 | |
| 5 | Help Scout Beacon | 124ms | 98.0% | 54 | |
| 6 | LiveChat | 127ms | 94.0% | 373 | |
| 7 | Re:amaze | 129ms | 93.0% | 146 | |
| 8 | Crisp | 129ms | 92.7% | 284 | |
| 9 | Tawk.to | 138ms | 93.7% | 1,102 | |
| 10 | Chatwoot | 147ms | 96.7% | 72 | |
| 11 | Freshchat | 157ms | 85.4% | 89 | |
| 12 | Intercom | 162ms | 86.7% | 219 | |
| 13 | Gorgias | 170ms | 86.7% | 235 |
The State of Web Vitals · October 2026 · 210,902 crawled sites · all devices field datacorewebvitals.io/state-of-cwv
3
Passing INP per provider which group passes the INP most often
ProviderSitesPassing INPp75
LiveAgent 0% 30 121ms
Drift 0% 17 104ms
Help Scout Beacon 0% 54 124ms
Tidio 0.2% 470 122ms
Chatwoot 0% 72 147ms
HubSpot Chat 0.7% 1,539 120ms
Smartsupp 0.1% 303 124ms
Zendesk Chat 0.4% 777 123ms
LiveChat 0.2% 373 127ms
tawk.to 0.5% 1,102 138ms
Re:amaze 0.1% 146 129ms
Crisp 0.1% 284 129ms
Olark 0% 47 131ms
Front Chat 0% 13 147ms
Gorgias 0.1% 235 170ms
Intercom 0.1% 219 162ms
Freshchat 0% 89 157ms
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good INP (200ms at p75) · one value per site
97% of Tidio sites pass INP. Intercom trails 10 points behind. computed
The State of Web Vitals · October 2026 · 210,902 crawled sites · all devices field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
772.4s
96120ms
800.08
711.9s
531.3s
tawk.to 0.5%
762.4s
94138ms
770.09
692.0s
471.5s
Zendesk Chat 0.4%
802.2s
95123ms
840.06
761.8s
571.1s
Tidio 0.2%
712.7s
97122ms
840.07
672.2s
551.6s
LiveChat 0.2%
762.5s
94127ms
670.14
711.9s
501.4s
Smartsupp 0.1%
832.2s
96124ms
830.07
741.8s
411.4s
Crisp 0.1%
712.7s
93129ms
850.06
662.1s
511.4s
Gorgias 0.1%
872.0s
87170ms
880.06
901.4s
90579ms
Intercom 0.1%
722.7s
87162ms
800.08
731.9s
631.1s
Re:amaze 0.1%
931.8s
93129ms
810.08
941.2s
87660ms
Freshchat 0%
772.5s
85157ms
730.13
721.8s
66967ms
Chatwoot 0%
812.3s
97147ms
790.08
811.6s
651.1s
Help Scout Beacon 0%
852.2s
98124ms
890.05
801.7s
73857ms
Olark 0%
832.1s
93131ms
790.08
831.5s
56971ms
LiveAgent 0%
832.2s
100121ms
870.07
771.8s
501.2s
Drift 0%
1001.7s
100104ms
1000.01
941.5s
501.0s
Front Chat 0%
692.6s
92147ms
770.10
542.4s
691.2s
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
Tidio leads on INP: 97% of its sites pass. Intercom trails at 87%. computed
The State of Web Vitals · October 2026 · 210,902 crawled sites · all devices field datacorewebvitals.io/state-of-cwv
Related signals Customer data platforms (6) → Font services (4) → A/B testing (12) → RUM (14) → 210,902 crawled sites with Chrome field data, representing millions of real page loads · How we measured
210,902 crawled sites with Chrome field data, representing millions of real page loads. How we measured.