1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
13
Providers ranked
After min-sites filter
5,663
Sites in sample
Combined across all items
1.8s
Best LCP (p75)
Re:amaze
The State of Web Vitals · October 2026 · 210,902 crawled sites · all devices field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by LCP at p75, fastest first
| # | Provider | LCP p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | Re:amaze | 1.8s | 92.7% | 146 | |
| 2 | Gorgias | 2.0s | 86.6% | 235 | |
| 3 | Help Scout Beacon | 2.2s | 85.2% | 54 | |
| 4 | Smartsupp | 2.2s | 82.7% | 303 | |
| 5 | Zendesk Chat | 2.2s | 79.8% | 777 | |
| 6 | Chatwoot | 2.3s | 80.9% | 72 | |
| 7 | HubSpot Chat | 2.4s | 77.2% | 1,539 | |
| 8 | Tawk.to | 2.4s | 76.1% | 1,102 | |
| 9 | Freshchat | 2.5s | 77.3% | 89 | |
| 10 | LiveChat | 2.5s | 75.7% | 373 | |
| 11 | Intercom | 2.7s | 72.0% | 219 | |
| 12 | Crisp | 2.7s | 71.3% | 284 | |
| 13 | Tidio | 2.7s | 71.2% | 470 |
The State of Web Vitals · October 2026 · 210,902 crawled sites · all devices field datacorewebvitals.io/state-of-cwv
3
Passing LCP per provider which group passes the LCP most often
ProviderSitesPassing LCPp75
Drift 0% 17 1.7s
Re:amaze 0.1% 146 1.8s
Gorgias 0.1% 235 2.0s
Help Scout Beacon 0% 54 2.2s
LiveAgent 0% 30 2.2s
Olark 0% 47 2.1s
Smartsupp 0.1% 303 2.2s
Chatwoot 0% 72 2.3s
Zendesk Chat 0.4% 777 2.2s
Freshchat 0% 89 2.5s
HubSpot Chat 0.7% 1,539 2.4s
tawk.to 0.5% 1,102 2.4s
LiveChat 0.2% 373 2.5s
Intercom 0.1% 219 2.7s
Crisp 0.1% 284 2.7s
Tidio 0.2% 470 2.7s
Front Chat 0% 13 2.6s
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good LCP (2.5s at p75) · one value per site
93% of Re:amaze sites pass LCP. Tidio trails 22 points behind, leaving 29% of its sites failing. computed
The State of Web Vitals · October 2026 · 210,902 crawled sites · all devices field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
772.4s
96120ms
800.08
711.9s
531.3s
tawk.to 0.5%
762.4s
94138ms
770.09
692.0s
471.5s
Zendesk Chat 0.4%
802.2s
95123ms
840.06
761.8s
571.1s
Tidio 0.2%
712.7s
97122ms
840.07
672.2s
551.6s
LiveChat 0.2%
762.5s
94127ms
670.14
711.9s
501.4s
Smartsupp 0.1%
832.2s
96124ms
830.07
741.8s
411.4s
Crisp 0.1%
712.7s
93129ms
850.06
662.1s
511.4s
Gorgias 0.1%
872.0s
87170ms
880.06
901.4s
90579ms
Intercom 0.1%
722.7s
87162ms
800.08
731.9s
631.1s
Re:amaze 0.1%
931.8s
93129ms
810.08
941.2s
87660ms
Freshchat 0%
772.5s
85157ms
730.13
721.8s
66967ms
Chatwoot 0%
812.3s
97147ms
790.08
811.6s
651.1s
Help Scout Beacon 0%
852.2s
98124ms
890.05
801.7s
73857ms
Olark 0%
832.1s
93131ms
790.08
831.5s
56971ms
LiveAgent 0%
832.2s
100121ms
870.07
771.8s
501.2s
Drift 0%
1001.7s
100104ms
1000.01
941.5s
501.0s
Front Chat 0%
692.6s
92147ms
770.10
542.4s
691.2s
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
Re:amaze leads on LCP: 93% of its sites pass. Crisp trails at 71%. computed
The State of Web Vitals · October 2026 · 210,902 crawled sites · all devices field datacorewebvitals.io/state-of-cwv
Related signals Customer data platforms (6) → Font services (4) → A/B testing (12) → RUM (14) → 210,902 crawled sites with Chrome field data, representing millions of real page loads · How we measured
210,902 crawled sites with Chrome field data, representing millions of real page loads. How we measured.