1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
10
Providers ranked
After min-sites filter
2,586
Sites in sample
Combined across all items
0.08
Best CLS (p75)
HubSpot Chat
The State of Web Vitals · Q1 2026 · 94,910 sites · desktop field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by CLS at p75, fastest first
| # | Provider | CLS p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | HubSpot Chat | 0.08 | 80.6% | 742 | |
| 2 | Re:amaze | 0.09 | 88.9% | 73 | |
| 3 | Gorgias | 0.09 | 79.1% | 115 | |
| 4 | Smartsupp | 0.09 | 75.8% | 137 | |
| 5 | Intercom | 0.09 | 77.8% | 103 | |
| 6 | Crisp | 0.10 | 78.3% | 128 | |
| 7 | Zendesk Chat | 0.10 | 76.3% | 372 | |
| 8 | Tidio | 0.11 | 70.5% | 218 | |
| 9 | Tawk.to | 0.11 | 74.2% | 528 | |
| 10 | LiveChat | 0.17 | 62.3% | 170 |
The State of Web Vitals · Q1 2026 · 94,910 sites · desktop field datacorewebvitals.io/state-of-cwv
3
Passing CLS per provider which group passes the CLS most often
ProviderSitesPassing CLSp75
LiveAgent 0% 17 0.06
Drift 0% 5 0.05
Re:amaze 0.1% 73 0.09
HubSpot Chat 0.8% 742 0.08
Gorgias 0.1% 115 0.09
Crisp 0.1% 128 0.10
Intercom 0.1% 103 0.09
Zendesk Chat 0.4% 372 0.10
Smartsupp 0.1% 137 0.09
tawk.to 0.6% 528 0.11
Tidio 0.2% 218 0.11
Olark 0% 24 0.18
Help Scout Beacon 0% 28 0.14
Freshchat 0% 46 0.13
LiveChat 0.2% 170 0.17
Chatwoot 0% 27 0.18
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good CLS (0.1 at p75) · one value per site
81% of HubSpot Chat sites pass CLS. LiveChat trails 19 points behind, leaving 38% of its sites failing. computed
The State of Web Vitals · Q1 2026 · 94,910 sites · desktop field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.8%
862.1s
9973ms
810.08
821.6s
591.2s
tawk.to 0.6%
772.4s
99125ms
740.11
721.9s
431.6s
Zendesk Chat 0.4%
812.1s
9874ms
760.10
811.6s
64984ms
Tidio 0.2%
822.2s
9968ms
710.11
741.8s
611.2s
LiveChat 0.2%
832.1s
9884ms
620.17
821.6s
601.2s
Smartsupp 0.1%
842.2s
10066ms
760.09
781.7s
461.3s
Crisp 0.1%
802.4s
9778ms
780.10
751.8s
611.1s
Gorgias 0.1%
932.0s
99103ms
790.09
911.3s
90559ms
Intercom 0.1%
752.5s
9988ms
780.09
781.7s
601.0s
Re:amaze 0.1%
941.8s
10093ms
890.09
891.2s
94483ms
Freshchat 0%
921.9s
95100ms
630.13
871.6s
82689ms
Help Scout Beacon 0%
961.7s
10074ms
640.14
961.3s
77608ms
Chatwoot 0%
802.2s
88171ms
600.18
801.6s
67888ms
Olark 0%
712.6s
9257ms
640.18
861.6s
50944ms
LiveAgent 0%
931.5s
10057ms
1000.06
861.2s
64825ms
Drift 0%
1001.5s
10068ms
1000.05
1001.3s
67854ms
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
HubSpot Chat leads on CLS: 81% of its sites pass. LiveChat trails at 62%. computed
The State of Web Vitals · Q1 2026 · 94,910 sites · desktop field datacorewebvitals.io/state-of-cwv
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