1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
13
Providers ranked
After min-sites filter
5,663
Sites in sample
Combined across all items
1.8s
Best LCP (p75)
Re:amaze
The State of Web Vitals · October 2026 · 210,902 crawled sites · phone field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by LCP at p75, fastest first
| # | Provider | LCP p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | Re:amaze | 1.8s | 90.2% | 146 | |
| 2 | Gorgias | 2.1s | 85.9% | 235 | |
| 3 | Help Scout Beacon | 2.2s | 84.2% | 54 | |
| 4 | Zendesk Chat | 2.3s | 78.9% | 777 | |
| 5 | Smartsupp | 2.3s | 81.6% | 303 | |
| 6 | Chatwoot | 2.4s | 77.4% | 72 | |
| 7 | Freshchat | 2.4s | 76.3% | 89 | |
| 8 | Tawk.to | 2.5s | 75.6% | 1,102 | |
| 9 | Crisp | 2.5s | 73.4% | 284 | |
| 10 | HubSpot Chat | 2.6s | 72.7% | 1,539 | |
| 11 | LiveChat | 2.6s | 69.0% | 373 | |
| 12 | Tidio | 2.8s | 69.2% | 470 | |
| 13 | Intercom | 2.8s | 65.3% | 219 |
The State of Web Vitals · October 2026 · 210,902 crawled sites · phone field datacorewebvitals.io/state-of-cwv
3
Passing LCP per provider which group passes the LCP most often
ProviderSitesPassing LCPp75
Drift 0% 17 2.0s
Re:amaze 0.1% 146 1.8s
Gorgias 0.1% 235 2.1s
Help Scout Beacon 0% 54 2.2s
Smartsupp 0.1% 303 2.3s
Olark 0% 47 2.3s
Zendesk Chat 0.4% 777 2.3s
LiveAgent 0% 30 2.4s
Chatwoot 0% 72 2.4s
Freshchat 0% 89 2.4s
tawk.to 0.5% 1,102 2.5s
Front Chat 0% 13 2.4s
Crisp 0.1% 284 2.5s
HubSpot Chat 0.7% 1,539 2.6s
Tidio 0.2% 470 2.8s
LiveChat 0.2% 373 2.6s
Intercom 0.1% 219 2.8s
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good LCP (2.5s at p75) · one value per site
90% of Re:amaze sites pass LCP. Intercom trails 25 points behind, leaving 35% of its sites failing. computed
The State of Web Vitals · October 2026 · 210,902 crawled sites · phone field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
732.6s
90155ms
810.06
632.1s
491.4s
tawk.to 0.5%
762.5s
91147ms
800.08
662.1s
451.4s
Zendesk Chat 0.4%
792.3s
90147ms
870.05
751.8s
561.1s
Tidio 0.2%
692.8s
90147ms
850.04
642.3s
591.6s
LiveChat 0.2%
692.6s
89146ms
680.17
632.1s
461.4s
Smartsupp 0.1%
822.3s
91150ms
870.05
711.9s
441.3s
Crisp 0.1%
732.5s
87165ms
870.04
652.1s
531.3s
Gorgias 0.1%
862.1s
83186ms
880.06
871.4s
89573ms
Intercom 0.1%
652.8s
76196ms
780.09
642.1s
561.3s
Re:amaze 0.1%
901.8s
84152ms
790.09
931.3s
90605ms
Freshchat 0%
762.4s
83184ms
740.12
721.8s
62950ms
Chatwoot 0%
772.4s
94145ms
770.10
831.6s
651.0s
Help Scout Beacon 0%
842.2s
94138ms
850.03
741.8s
681.0s
Olark 0%
812.3s
97151ms
840.07
741.8s
481.3s
LiveAgent 0%
792.4s
100128ms
860.03
751.9s
501.2s
Drift 0%
1002.0s
86125ms
1000.00
731.8s
331.1s
Front Chat 0%
752.4s
92162ms
830.02
582.1s
75843ms
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
Re:amaze leads on LCP: 90% of its sites pass. Intercom trails at 65%. computed
The State of Web Vitals · October 2026 · 210,902 crawled sites · phone field datacorewebvitals.io/state-of-cwv
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