1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
13
Providers ranked
After min-sites filter
5,111
Sites in sample
Combined across all items
139ms
Best INP (p75)
Help Scout Beacon
The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by INP at p75, fastest first
| # | Provider | INP p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | Help Scout Beacon | 139ms | 94.3% | 50 | |
| 2 | Chatwoot | 144ms | 93.0% | 63 | |
| 3 | LiveChat | 146ms | 88.2% | 334 | |
| 4 | Smartsupp | 146ms | 91.5% | 279 | |
| 5 | Zendesk Chat | 147ms | 89.2% | 700 | |
| 6 | Tidio | 147ms | 90.4% | 424 | |
| 7 | Tawk.to | 148ms | 91.0% | 1,002 | |
| 8 | Re:amaze | 151ms | 87.1% | 132 | |
| 9 | HubSpot Chat | 154ms | 90.0% | 1,379 | |
| 10 | Crisp | 158ms | 87.3% | 254 | |
| 11 | Gorgias | 181ms | 81.7% | 214 | |
| 12 | Freshchat | 186ms | 81.8% | 80 | |
| 13 | Intercom | 195ms | 76.2% | 200 |
The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
3
Passing INP per provider which group passes the INP most often
ProviderSitesPassing INPp75
LiveAgent 0% 25 127ms
Olark 0% 43 153ms
Help Scout Beacon 0% 50 139ms
Chatwoot 0% 63 144ms
Smartsupp 0.1% 279 146ms
tawk.to 0.5% 1,002 148ms
Front Chat 0% 12 166ms
Tidio 0.2% 424 147ms
HubSpot Chat 0.7% 1,379 154ms
Zendesk Chat 0.4% 700 147ms
LiveChat 0.2% 334 146ms
Crisp 0.1% 254 158ms
Re:amaze 0.1% 132 151ms
Drift 0% 14 134ms
Freshchat 0% 80 186ms
Gorgias 0.1% 214 181ms
Intercom 0.1% 200 195ms
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good INP (200ms at p75) · one value per site
92% of Smartsupp sites pass INP. Intercom trails 16 points behind. computed
The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
LiveChat 0.2%
682.7s
88146ms
670.18
622.1s
461.4s
Smartsupp 0.1%
822.2s
92146ms
890.04
711.9s
431.3s
Zendesk Chat 0.4%
782.3s
89147ms
870.05
741.8s
541.1s
Re:amaze 0.1%
921.8s
87151ms
790.09
921.3s
92620ms
Chatwoot 0%
762.4s
93144ms
760.10
821.6s
641.1s
LiveAgent 0%
782.4s
100127ms
830.04
831.7s
571.1s
Olark 0%
822.2s
96153ms
890.02
791.7s
541.1s
Freshchat 0%
782.4s
82186ms
770.10
741.8s
64912ms
Drift 0%
1002.2s
83134ms
1000.02
631.9s
141.5s
HubSpot Chat 0.7%
732.6s
90154ms
810.06
642.1s
501.4s
Gorgias 0.1%
852.2s
82181ms
880.05
871.5s
88591ms
Tidio 0.2%
682.8s
90147ms
850.04
622.3s
581.6s
tawk.to 0.5%
752.5s
91148ms
800.08
662.1s
451.4s
Crisp 0.1%
752.5s
87158ms
860.04
662.1s
541.2s
Intercom 0.1%
662.8s
76195ms
800.09
642.0s
541.3s
Help Scout Beacon 0%
862.2s
94139ms
840.03
761.7s
701.0s
Front Chat 0%
822.3s
91166ms
820.02
642.1s
82737ms
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
Smartsupp leads on INP: 92% of its sites pass. Intercom trails at 76%. computed
The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
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