1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
10
Providers ranked
After min-sites filter
2,586
Sites in sample
Combined across all items
144ms
Best INP (p75)
Tidio
The State of Web Vitals · Q1 2026 · 94,910 sites · phone field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by INP at p75, fastest first
| # | Provider | INP p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | Tidio | 144ms | 90.7% | 218 | |
| 2 | Tawk.to | 147ms | 91.4% | 528 | |
| 3 | LiveChat | 149ms | 86.4% | 170 | |
| 4 | Zendesk Chat | 151ms | 88.9% | 372 | |
| 5 | Smartsupp | 153ms | 90.1% | 137 | |
| 6 | HubSpot Chat | 153ms | 89.8% | 742 | |
| 7 | Crisp | 156ms | 87.2% | 128 | |
| 8 | Re:amaze | 158ms | 85.3% | 73 | |
| 9 | Gorgias | 175ms | 85.1% | 115 | |
| 10 | Intercom | 211ms | 73.8% | 103 |
The State of Web Vitals · Q1 2026 · 94,910 sites · phone field datacorewebvitals.io/state-of-cwv
3
Passing INP per provider which group passes the INP most often
ProviderSitesPassing INPp75
LiveAgent 0% 17 123ms
Chatwoot 0% 27 163ms
Olark 0% 24 126ms
tawk.to 0.6% 528 147ms
Tidio 0.2% 218 144ms
Smartsupp 0.1% 137 153ms
HubSpot Chat 0.8% 742 153ms
Zendesk Chat 0.4% 372 151ms
Help Scout Beacon 0% 28 153ms
Crisp 0.1% 128 156ms
Freshchat 0% 46 160ms
LiveChat 0.2% 170 149ms
Re:amaze 0.1% 73 158ms
Gorgias 0.1% 115 175ms
Intercom 0.1% 103 211ms
Drift 0% 5 176ms
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good INP (200ms at p75) · one value per site
91% of tawk.to sites pass INP. Intercom trails 17 points behind, leaving 26% of its sites failing. computed
The State of Web Vitals · Q1 2026 · 94,910 sites · phone field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.8%
742.5s
90153ms
830.05
652.1s
471.4s
tawk.to 0.6%
722.7s
91147ms
810.08
652.1s
451.5s
Zendesk Chat 0.4%
802.2s
89151ms
870.05
781.8s
581.1s
Tidio 0.2%
722.7s
91144ms
880.04
642.1s
621.4s
LiveChat 0.2%
752.5s
86149ms
700.16
692.0s
531.2s
Smartsupp 0.1%
842.2s
90153ms
880.04
731.8s
461.3s
Crisp 0.1%
752.5s
87156ms
850.04
662.2s
571.1s
Gorgias 0.1%
872.1s
85175ms
890.06
911.4s
90611ms
Intercom 0.1%
692.9s
74211ms
810.09
642.1s
511.4s
Re:amaze 0.1%
911.8s
85158ms
880.04
911.3s
93594ms
Freshchat 0%
852.2s
87160ms
800.07
771.7s
77761ms
Help Scout Beacon 0%
832.2s
88153ms
840.03
841.5s
79730ms
Chatwoot 0%
702.6s
95163ms
800.09
801.7s
68964ms
Olark 0%
852.0s
92126ms
920.01
851.7s
62901ms
LiveAgent 0%
882.1s
100123ms
810.03
881.5s
631.0s
Drift 0%
1002.0s
50176ms
1000.06
751.5s
33995ms
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
tawk.to leads on INP: 91% of its sites pass. Intercom trails at 74%. computed
The State of Web Vitals · Q1 2026 · 94,910 sites · phone field datacorewebvitals.io/state-of-cwv
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