1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
13
Providers ranked
After min-sites filter
5,741
Sites in sample
Combined across all items
138ms
Best INP (p75)
Help Scout Beacon
The State of Web Vitals · November 2026 · 213,971 crawled sites · phone field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by INP at p75, fastest first
| # | Provider | INP p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | Help Scout Beacon | 138ms | 94.4% | 54 | |
| 2 | Chatwoot | 145ms | 94.0% | 72 | |
| 3 | LiveChat | 146ms | 88.3% | 379 | |
| 4 | Zendesk Chat | 147ms | 90.0% | 785 | |
| 5 | Tawk.to | 147ms | 91.5% | 1,119 | |
| 6 | Tidio | 148ms | 90.5% | 474 | |
| 7 | Smartsupp | 150ms | 91.3% | 303 | |
| 8 | Re:amaze | 152ms | 84.5% | 149 | |
| 9 | HubSpot Chat | 155ms | 90.1% | 1,564 | |
| 10 | Crisp | 164ms | 87.0% | 289 | |
| 11 | Freshchat | 184ms | 83.3% | 89 | |
| 12 | Gorgias | 185ms | 82.8% | 240 | |
| 13 | Intercom | 195ms | 76.3% | 224 |
The State of Web Vitals · November 2026 · 213,971 crawled sites · phone field datacorewebvitals.io/state-of-cwv
3
Passing INP per provider which group passes the INP most often
ProviderSitesPassing INPp75
LiveAgent 0% 30 128ms
Olark 0% 47 151ms
Help Scout Beacon 0% 54 138ms
Chatwoot 0% 72 145ms
Front Chat 0% 13 162ms
tawk.to 0.5% 1,119 147ms
Smartsupp 0.1% 303 150ms
Tidio 0.2% 474 148ms
HubSpot Chat 0.7% 1,564 155ms
Zendesk Chat 0.4% 785 147ms
LiveChat 0.2% 379 146ms
Crisp 0.1% 289 164ms
Drift 0% 17 125ms
Re:amaze 0.1% 149 152ms
Freshchat 0% 89 184ms
Gorgias 0.1% 240 185ms
Intercom 0.1% 224 195ms
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good INP (200ms at p75) · one value per site
92% of tawk.to sites pass INP. Intercom trails 16 points behind. computed
The State of Web Vitals · November 2026 · 213,971 crawled sites · phone field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
732.6s
90155ms
810.06
632.1s
491.4s
tawk.to 0.5%
762.5s
92147ms
800.07
662.1s
451.4s
Zendesk Chat 0.4%
792.3s
90147ms
870.05
751.8s
561.1s
Tidio 0.2%
692.8s
91148ms
850.04
632.3s
581.6s
LiveChat 0.2%
692.7s
88146ms
680.16
632.1s
461.4s
Smartsupp 0.1%
822.3s
91150ms
870.05
711.9s
441.3s
Crisp 0.1%
742.5s
87164ms
870.04
652.1s
541.3s
Gorgias 0.1%
852.1s
83185ms
880.06
871.4s
90572ms
Intercom 0.1%
652.9s
76195ms
780.09
642.1s
561.3s
Re:amaze 0.1%
901.8s
85152ms
780.09
931.3s
90600ms
Freshchat 0%
762.4s
83184ms
740.12
721.8s
62950ms
Chatwoot 0%
772.4s
94145ms
770.10
831.6s
651.0s
Help Scout Beacon 0%
842.2s
94138ms
850.03
741.8s
681.0s
Olark 0%
812.3s
97151ms
840.07
741.8s
481.3s
LiveAgent 0%
792.4s
100128ms
860.03
751.9s
501.2s
Drift 0%
1002.0s
86125ms
1000.00
731.8s
331.1s
Front Chat 0%
752.4s
92162ms
830.02
582.1s
75843ms
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
tawk.to leads on INP: 92% of its sites pass. Intercom trails at 76%. computed
The State of Web Vitals · November 2026 · 213,971 crawled sites · phone field datacorewebvitals.io/state-of-cwv
Related signals Customer data platforms (6) → Font services (4) → A/B testing (12) → RUM (14) → 213,971 crawled sites with Chrome field data, representing millions of real page loads · How we measured
213,971 crawled sites with Chrome field data, representing millions of real page loads. How we measured.