1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
13
Providers ranked
After min-sites filter
5,663
Sites in sample
Combined across all items
65ms
Best INP (p75)
Smartsupp
The State of Web Vitals · October 2026 · 210,902 crawled sites · desktop field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by INP at p75, fastest first
| # | Provider | INP p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | Smartsupp | 65ms | 100.0% | 303 | |
| 2 | Tidio | 72ms | 99.6% | 470 | |
| 3 | HubSpot Chat | 73ms | 98.9% | 1,539 | |
| 4 | Zendesk Chat | 74ms | 98.6% | 777 | |
| 5 | Crisp | 78ms | 98.8% | 284 | |
| 6 | Help Scout Beacon | 80ms | 100.0% | 54 | |
| 7 | LiveChat | 80ms | 98.8% | 373 | |
| 8 | Intercom | 91ms | 97.7% | 219 | |
| 9 | Re:amaze | 96ms | 100.0% | 146 | |
| 10 | Gorgias | 105ms | 98.9% | 235 | |
| 11 | Freshchat | 107ms | 93.1% | 89 | |
| 12 | Tawk.to | 121ms | 96.9% | 1,102 | |
| 13 | Chatwoot | 158ms | 94.9% | 72 |
The State of Web Vitals · October 2026 · 210,902 crawled sites · desktop field datacorewebvitals.io/state-of-cwv
3
Passing INP per provider which group passes the INP most often
ProviderSitesPassing INPp75
Smartsupp 0.1% 303 65ms
Re:amaze 0.1% 146 96ms
Help Scout Beacon 0% 54 80ms
LiveAgent 0% 30 61ms
Drift 0% 17 48ms
Front Chat 0% 13 90ms
Tidio 0.2% 470 72ms
HubSpot Chat 0.7% 1,539 73ms
Gorgias 0.1% 235 105ms
LiveChat 0.2% 373 80ms
Crisp 0.1% 284 78ms
Zendesk Chat 0.4% 777 74ms
Intercom 0.1% 219 91ms
tawk.to 0.5% 1,102 121ms
Chatwoot 0% 72 158ms
Olark 0% 47 72ms
Freshchat 0% 89 107ms
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good INP (200ms at p75) · one value per site
No provider stands out: pass rates sit between 97% and 100%. computed
The State of Web Vitals · October 2026 · 210,902 crawled sites · desktop field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
842.1s
9973ms
790.09
801.6s
601.2s
tawk.to 0.5%
812.2s
97121ms
720.11
741.8s
461.4s
Zendesk Chat 0.4%
842.1s
9974ms
760.10
811.6s
631.0s
Tidio 0.2%
782.3s
10072ms
740.11
741.8s
611.4s
LiveChat 0.2%
782.4s
9980ms
610.16
751.8s
541.3s
Smartsupp 0.1%
852.2s
10065ms
740.11
781.7s
461.3s
Crisp 0.1%
812.3s
9978ms
770.10
741.9s
511.3s
Gorgias 0.1%
922.0s
99105ms
780.09
931.3s
90531ms
Intercom 0.1%
782.4s
9891ms
740.11
821.5s
66947ms
Re:amaze 0.1%
891.9s
10096ms
810.09
941.2s
94519ms
Freshchat 0%
802.2s
93107ms
650.13
831.6s
72814ms
Chatwoot 0%
862.1s
95158ms
760.10
861.5s
63906ms
Help Scout Beacon 0%
881.9s
10080ms
740.10
841.5s
69881ms
Olark 0%
752.4s
9472ms
660.16
811.6s
561.0s
LiveAgent 0%
842.1s
10061ms
840.08
761.5s
481.2s
Drift 0%
1001.6s
10048ms
1000.02
1001.3s
38999ms
Front Chat 0%
822.2s
10090ms
730.11
641.9s
82673ms
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
Tidio leads on INP: 100% of its sites pass. tawk.to trails at 97%. computed
The State of Web Vitals · October 2026 · 210,902 crawled sites · desktop field datacorewebvitals.io/state-of-cwv
Related signals Customer data platforms (6) → Font services (4) → A/B testing (12) → RUM (14) → 210,902 crawled sites with Chrome field data, representing millions of real page loads · How we measured
210,902 crawled sites with Chrome field data, representing millions of real page loads. How we measured.