1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
13
Providers ranked
After min-sites filter
5,111
Sites in sample
Combined across all items
65ms
Best INP (p75)
Smartsupp
The State of Web Vitals · Q2 2026 · 189,915 sites · desktop field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by INP at p75, fastest first
| # | Provider | INP p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | Smartsupp | 65ms | 100.0% | 279 | |
| 2 | Tidio | 71ms | 99.5% | 424 | |
| 3 | HubSpot Chat | 73ms | 98.9% | 1,379 | |
| 4 | Zendesk Chat | 74ms | 98.4% | 700 | |
| 5 | Crisp | 76ms | 98.7% | 254 | |
| 6 | LiveChat | 79ms | 99.1% | 334 | |
| 7 | Help Scout Beacon | 81ms | 100.0% | 50 | |
| 8 | Intercom | 89ms | 98.4% | 200 | |
| 9 | Re:amaze | 94ms | 100.0% | 132 | |
| 10 | Gorgias | 103ms | 98.8% | 214 | |
| 11 | Freshchat | 108ms | 92.5% | 80 | |
| 12 | Tawk.to | 122ms | 97.2% | 1,002 | |
| 13 | Chatwoot | 159ms | 93.8% | 63 |
The State of Web Vitals · Q2 2026 · 189,915 sites · desktop field datacorewebvitals.io/state-of-cwv
3
Passing INP per provider which group passes the INP most often
ProviderSitesPassing INPp75
Help Scout Beacon 0% 50 81ms
Front Chat 0% 12 91ms
Smartsupp 0.1% 279 65ms
Re:amaze 0.1% 132 94ms
LiveAgent 0% 25 61ms
Drift 0% 14 49ms
Tidio 0.2% 424 71ms
LiveChat 0.2% 334 79ms
HubSpot Chat 0.7% 1,379 73ms
Gorgias 0.1% 214 103ms
Crisp 0.1% 254 76ms
Zendesk Chat 0.4% 700 74ms
Intercom 0.1% 200 89ms
tawk.to 0.5% 1,002 122ms
Chatwoot 0% 63 159ms
Olark 0% 43 65ms
Freshchat 0% 80 108ms
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good INP (200ms at p75) · one value per site
No provider stands out: pass rates sit between 97% and 100%. computed
The State of Web Vitals · Q2 2026 · 189,915 sites · desktop field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
852.1s
9973ms
800.09
801.6s
601.2s
Gorgias 0.1%
912.0s
99103ms
770.09
921.3s
89531ms
Tidio 0.2%
772.4s
10071ms
720.11
731.9s
591.4s
tawk.to 0.5%
812.2s
97122ms
720.11
751.8s
471.4s
Crisp 0.1%
812.3s
9976ms
770.10
741.8s
521.3s
Intercom 0.1%
792.4s
9889ms
760.10
811.5s
64986ms
Help Scout Beacon 0%
931.8s
10081ms
730.11
881.4s
73855ms
Front Chat 0%
822.2s
10091ms
730.13
641.9s
82673ms
LiveChat 0.2%
772.4s
9979ms
610.16
741.8s
531.3s
Smartsupp 0.1%
852.1s
10065ms
740.11
781.7s
461.3s
Zendesk Chat 0.4%
842.1s
9874ms
760.10
811.6s
621.0s
Re:amaze 0.1%
901.8s
10094ms
840.09
941.2s
97505ms
Chatwoot 0%
862.1s
94159ms
710.13
861.5s
61939ms
LiveAgent 0%
851.6s
10061ms
850.08
801.4s
55987ms
Olark 0%
762.3s
9365ms
620.19
861.4s
59960ms
Freshchat 0%
812.1s
93108ms
650.13
841.6s
74809ms
Drift 0%
1001.6s
10049ms
1000.02
1001.5s
291.0s
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
Tidio leads on INP: 100% of its sites pass. tawk.to trails at 97%. computed
The State of Web Vitals · Q2 2026 · 189,915 sites · desktop field datacorewebvitals.io/state-of-cwv
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