1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
10
Providers ranked
After min-sites filter
2,586
Sites in sample
Combined across all items
66ms
Best INP (p75)
Smartsupp
The State of Web Vitals · Q1 2026 · 94,910 sites · desktop field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by INP at p75, fastest first
| # | Provider | INP p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | Smartsupp | 66ms | 100.0% | 137 | |
| 2 | Tidio | 68ms | 99.1% | 218 | |
| 3 | HubSpot Chat | 73ms | 98.7% | 742 | |
| 4 | Zendesk Chat | 74ms | 98.3% | 372 | |
| 5 | Crisp | 78ms | 97.4% | 128 | |
| 6 | LiveChat | 84ms | 98.3% | 170 | |
| 7 | Intercom | 88ms | 98.6% | 103 | |
| 8 | Re:amaze | 93ms | 100.0% | 73 | |
| 9 | Gorgias | 103ms | 98.8% | 115 | |
| 10 | Tawk.to | 125ms | 98.9% | 528 |
The State of Web Vitals · Q1 2026 · 94,910 sites · desktop field datacorewebvitals.io/state-of-cwv
3
Passing INP per provider which group passes the INP most often
ProviderSitesPassing INPp75
Smartsupp 0.1% 137 66ms
Re:amaze 0.1% 73 93ms
Help Scout Beacon 0% 28 74ms
LiveAgent 0% 17 57ms
Drift 0% 5 68ms
Tidio 0.2% 218 68ms
tawk.to 0.6% 528 125ms
Gorgias 0.1% 115 103ms
HubSpot Chat 0.8% 742 73ms
Intercom 0.1% 103 88ms
Zendesk Chat 0.4% 372 74ms
LiveChat 0.2% 170 84ms
Crisp 0.1% 128 78ms
Freshchat 0% 46 100ms
Olark 0% 24 57ms
Chatwoot 0% 27 171ms
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good INP (200ms at p75) · one value per site
No provider stands out: pass rates sit between 97% and 100%. computed
The State of Web Vitals · Q1 2026 · 94,910 sites · desktop field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.8%
862.1s
9973ms
810.08
821.6s
591.2s
tawk.to 0.6%
772.4s
99125ms
740.11
721.9s
431.6s
Zendesk Chat 0.4%
812.1s
9874ms
760.10
811.6s
64984ms
Tidio 0.2%
822.2s
9968ms
710.11
741.8s
611.2s
LiveChat 0.2%
832.1s
9884ms
620.17
821.6s
601.2s
Smartsupp 0.1%
842.2s
10066ms
760.09
781.7s
461.3s
Crisp 0.1%
802.4s
9778ms
780.10
751.8s
611.1s
Gorgias 0.1%
932.0s
99103ms
790.09
911.3s
90559ms
Intercom 0.1%
752.5s
9988ms
780.09
781.7s
601.0s
Re:amaze 0.1%
941.8s
10093ms
890.09
891.2s
94483ms
Freshchat 0%
921.9s
95100ms
630.13
871.6s
82689ms
Help Scout Beacon 0%
961.7s
10074ms
640.14
961.3s
77608ms
Chatwoot 0%
802.2s
88171ms
600.18
801.6s
67888ms
Olark 0%
712.6s
9257ms
640.18
861.6s
50944ms
LiveAgent 0%
931.5s
10057ms
1000.06
861.2s
64825ms
Drift 0%
1001.5s
10068ms
1000.05
1001.3s
67854ms
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
Smartsupp leads on INP: 100% of its sites pass. Crisp trails at 97%. computed
The State of Web Vitals · Q1 2026 · 94,910 sites · desktop field datacorewebvitals.io/state-of-cwv
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